Knowledgebase

  My IP was banned from my administrative area for failed login attempts. Can I un-ban myself?

If three consecutive failed administrator login attempts are made that IP address will be blocked...

 Can I customise my installation of WHMCS?

Of course! WHMCS is designed with customization and flexibility in mind, and so with the use of...

 Can I use WHMCS with my existing web site?

Absolutely. WHMCS is a software for taking orders, and letting both your clients and staff manage...

 Do you have a demo of the WHMCS software?

We run a weekly webinar which demos the WHMCS admin and client areas and the order forms. It also...

 Do you have any mobile apps that can be used with WHMCS? If so, how much do they cost?

Yes! We have mobile apps that enable you to access and use WHMCS from your iPhone, Android and...

 How much disk space is required to run WHMCS?

The minimum disk space required in order to install and run WHMCS is 250MB.However, following...

 I do not see the Update WHMCS menu option in my WHMCS admin area

The automatic updater tool is located under the Utilities menu within the WHMCS admin area in...

 I forgot the password to administrative area of my WHMCS installation? Can I reset it?

Should you forget your administrator password for WHMCS, you can request a password reset using...

 I have a feature I would like to see in future versions of WHMCS. Is there anywhere I can make a feature request?

The features that we implement into WHMCS are largely based upon the suggestions of our users. To...

 I just purchased the iWHMCS or aWHMCS apps for my mobile phone but it keeps telling me it won't work with my license!

To resolve this issue please login to the administrative area of your WHMCS, then go to Help >...

 I would like to offer WHMCS to my customers, can I?

WHMCS offers both an affiliate referral program, and reseller program, where you are rewarded for...

 I'm experiencing a file corruption error message. How do I correct this?

If an error message is displayed when visiting a WHMCS installation stating that a file is...

 I'm receiving emails saying the cron has run within the last 24 hours. What does it mean?

You may receive an email with the following message at regular intervals: The cron has run...

 I'm seeing a Down for Maintenance error when accessing my WHMCS admin area

Whilst the WHMCS software is being updated, a "Down for Maintenance" message is displayed This...

 I'm seeing a blank or partially formatted page

Encountering a blank page or partially formatted page suggests that a fatal PHP error is...

 Is WHMCS installed on my web server or hosted with you?

The WHMCS software is to be installed directly on your web server. We also provide an easy...

 Payments are not being recorded in my WHMCS installation, invoices stay in Unpaid status

If you are receiving payments into your payment gateway account (Eg. PayPal, 2Checkout,...

 What are the server requirements for WHMCS?

Provided your server supports PHP 5.6.0 and above and MySQL 5.2 and above you should be able to...

 What can I do as a developer myself to extend WHMCS?

WHMCS has a modular design which allows you to create your own modules to drop-in for additional...

 What features does WHMCS support?

WHMCS is a very powerful Customer Relationship Manager (CRM), billing and support solution,...

 What is WHMCS?

WHMCS is a Web Hosting Billing & Automation Platform.We power more web hosting providers than...

 What payment gateways are compatible with WHMCS?

WHMCS is integrated with over 80 payment gateways, including PayPal, Stripe, 2Checkout,...