Purchasable as an upgrade on a per-ticket incident basis, either at the time of opening a ticket, or at any time throughout the life of that ticket, Business license holders can upgrade Technical Support requests to Fast-Track support. Your ticket gets escalated immediately to the top of the Technical Support queue, with a guaranteed response time of under 60 minutes* and prioritised follow-ups.
Available Monday to Friday, 8am to 5pm CST at a cost of $30.00 per ticket. Simply open a support ticket or view an existing standard priority Support ticket and select the option to upgrade.
If for any reason you do not receive a response within 1 hour, a full refund will be provided.
Available to direct Business license holders. Detailed SLA information is published in section 2.7 of the Technical Support Agreement.
* A response is not necessarily a resolution. Resolution will depend upon the nature and complexity of an issue.
