Overview
Many individuals contact WHMCS Ltd. for technical support or billing questions about their consumer service (website hosting, internet television, servers etc.) But, you should contact your service provider instead. This document will help you to identify your service provider.
You may want to contact your service provider for the following types of issues:
- Forgotten usernames or passwords.
- Purchases of additional storage space, bandwidth, or other resources.
- Technical problems.
- Payment or billing inquiries.
I thought WHMCS was my service provider?
Your service provider is the company that you pay to provide your service (website hosting, internet television, servers etc.). WHMCS Ltd. is a software company that creates web hosting automation software. We sell (license) this software to individual companies. These companies then sell services to individual customers. This is why you might see our name or other information when you log in to their website.
WHMCS Ltd does not own and cannot access the server that stores your website’s information. So, unfortunately, we cannot help you with most requests.
If you encounter any any flaws in our product, you must relay them to your service provider. We will then work directly with service hosting provider to resolve the issue.
Identify your service provider
To identify your hosting provider, perform the following actions:
- Navigate to Digital.com’s WHOIS Tool. This website allows you to search for a domain name’s hosting provider.
- Search for your domain name. Enter your website’s domain (for example,
example.com) in the Search text box, and then click Search. A new page will appear.Note:- If you do not have a domain name, search for the website upon which you made the original purchase. If you see a Site not registered message, you either have not registered the domain, or the domain is not hosted anywhere. If you receive that result, use WHOis.net to check whether the domain is registered.
- You can search for any domain, regardless of whether you own that domain.
- Identify your hosting provider. The list of hosting information should include the following information:
- Hosted by — The name of the hosting provider. This link might not point directly to the hosting company’s website. Use your favorite search engine to search for the company website.
- Country — The website’s country of origin.
- WHOIS — A link to access domain registration information. Most website owners often use their hosting companies to register domains. However, it is also possible to register domains through a separate company from the company that hosts the website.
