A Complete Support Suite
All the tools you need to support your customers with both self-service and ticket desk.
Support Ticketing System
Track all your customer communication in one central place with the built-in help desk.
The WHMCS ticketing system provides a fully featured communication platform that allows customers to open tickets via the web or by email and provides staff with quick and easy access to customers profile, service management and billing information.
Departments
Create departments to group similar tickets and separate responsibilities.
Email Piping
Tickets can be opened and replied to via the web or by email.
Ticket Assignment
Track and assign tickets to individuals for consistency and management.
Custom Fields
Collect any additional information required for your workflows and processes.
Escalation Rules
Setup escalation rules to perform automated actions and enforce SLAs.
Attachments
Supports file attachments for additional context.
Knowledgebase
Give your customers access to the help they need, whenever they need it.
Deliver awesome support 24/7.
Ensure your customer service is always online with a searchable self-help knowledgebase that delivers answers to questions even when you can't.
WHMCS will also automatically provide intelligent knowledgebase article suggestions as users enter support requests, helping reduce the amount of tickets you receive.
More support tools
Announcements
Post news, information and special offers to your customers. Announcements are displayed within the client area and feature social sharing integration for maximising your announcements reach.
Downloads
Provide your customers with downloadable resources to help them with their service, ideal for manuals, templates, software and more. Combined with products, you can sell access to restricted digital downloads.
Network Status
A dedicated system for notifying users about service impacting maintenance and downtime within your fleet of servers that highlights issues affecting servers your customers are hosted on.
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